After Sales Manager

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After Sales Manager


Application deadline August 5th

FULL-TIME · OSLO, NORWAY

After Sales Manager

Change the world. One customer at a time.

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We'll let you in on a secret. In DB, After Sales is also Pre Sales. Why should the sales people have all the glory? As the After Sales Manager you will lead and develop the global team that does one of the most important jobs in Douchebags.

We care about our customer. A whole lot of caring. We have a great team helping our existing and potential customers finding the right Douchebag and answering all kinds of related and unrelated questions. We talk to our customers as our friends and we make them feel like they are one of us - because they really are.

You love contact with people. On the phone. On digital. Face to face. You are experienced with retail sale. Maybe from some premium or luxury brand. 

At Douchebags we have one goal – to redefine all aspects of travel gear. We are already very proud of our customer service. And still, we are always striving to reach new levels. You know how to take us there. 

Please note that Db always balances experience with talent!

So, what are you waiting for? Go a head and apply, you Douchebag! 

Application deadline August 5th

Responsibilities we'll entrust you with:

  • Report to the Head of Sales
  • Oversee the development and implementation of the global after sales strategy
  • Develop and scale our CRM system
  • Responsible for hire, manage and develop the After Sales team
  • Responsible for setting, tracking, reporting and achieving all necessary after sales KPI's
  • Manage the smooth running of the after sales department and team on a day-to-day basis







Qualifications you can brag about:

  • 3-5 years international experience from a renowned eCom company or similar
  • Excellent CRM and data analysis skills
  • Proven experience from multicultural customer base
  • Experience with social media platforms such as Facebook, Twitter & Instagram
  • Natural born leader
  • Excellent communication skills (English)
  • Premium customer service mind-set
  • Patient and curious with a sense of humor
  • Willing to relocate to Oslo


A few points on what we offer:

  • Full-time employment with benefits
  • A work family with passionate co-workers
  • A key role in building a strong global brand
  • Crossfit every Wednesday and nutritious lunch

“It doesn't make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” 

Steve Jobs